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You know, I used to be a waitress during university days. I worked at both Olive Garden and Ruby Tuesday's. If you live in, or have visited the USA, you will recognize them because they are chain restaurants, located in most States. Back then, I embraced my feminine charms on an entirely different level. This meant getting dressed up as a doll almost every shift, wearing cleavage exposing tops, and other things that I don't do now. The reason? Of course, it led to better tips. :)

In the U.S., we have a service focused culture. We expect good, friendly and efficient service, and it's most often received. But last night I became enraged when I went with my friend to a local joint for dinner. It was early, and we were the only customers in the dining room. The waitress came to our table with a shitty attitude, brought menus, took our order, and then immediately delivered drinks and free bread. Then, we never saw her again!?! Another person brought our food to the table, our drink glasses remained empty, and meanwhile the waitress stood chatting on the phone for at least 45 minutes in some type of argument with her boyfriend or husband. I could hear the whole conversation and all the drama.


So, how do you react in such situations? Or, you just accept bad service with no complaints?

When I got home, I sent an email to the manager informing him about the situation. I understand service can be slow if the restaurant is packed with people, or there's a delay in the kitchen, but this could not be the case last night when the restaurant was almost empty at 4:30pm. I remember when I first traveled to Russia, I couldn't believe how slow everything is with service in restaurants and other places. I vividly recall in Peter when we walked to our parking lot to get the car on a brutally cold morning. The attendant was cozy in his warm hut, and literally took at least five minutes to come to us for payment. Then, when we rolled down the window, he just stared at us, and said absolutely nothing. No "good morning," no "hello", just blank, cold stare. :))) Culture shock! :) Btw, I'll give you a quick lesson about the word "joint."

When I first began traveling with macos several years ago, I constantly used slang words he didn't know, despite his very high level of English proficiency. One of them was "joint." The term has multiple slang meanings in English. Perhaps you already know them, but if not, I'll share:

(1) Hand-rolled cigarette stuffed with marijuana. "Let's roll or smoke a joint."

Btw, I'm old. :)) I'm certain the newer generation has plenty of updated and creative slang words for marijuana, especially since recreational use is now legal in a few States, and will likely be legal nationwide in the next five years.

(2) A local diner, restaurant, bar or gathering place. "Let's go to that new joint down the street for a bite to eat."

Did you know both slang meanings? :) How do you handle bad service? I'm very demanding in this regard, because if you're hired for a job, you should do it. No constant complaints, slacking off, or whining. It doesn't matter if you're in a cheap, moderately priced, or luxury restaurant. If you don't like it, find another way to earn a living...

Comments

( 114 comments — Leave a comment )
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peacetraveler22
Apr. 5th, 2016 01:34 pm (UTC)
This is our neighborhood joint. We eat here at least once a week, sometimes twice, and all the other servers are good. She's a new waitress, so if other customers complain like me, she will not be there long. Bad for business. :)
(Deleted comment)
selfmade
Apr. 5th, 2016 01:39 pm (UTC)
You're such a capitalist. :)
Of course service staff must get paid at least $15 an hour + obligatory tips. They feel grateful and provide a great service. Or so I heard from dem friends.

Yes, I know "joint". No, I'm not a user in both meanings. For many years on Wednesdays I go to the same place eating the same stuff. That's it with restaurants.
But no service - no tips.
peacetraveler22
Apr. 5th, 2016 01:46 pm (UTC)
We left her only $2 tip on a $30 bill. I will not tip if service is bad, even though I understand this is the primary way American servers earn money. It must be one system or the other - higher hourly salary/no tips, or low hourly salary/tip based on quality of service. Not both. :) Though I'm not sure which is better from either the consumer or server standpoint. Most Americans tip well, but foreigners rarely do. They usually have no clue about the disparity in pay wages with American waiters/waitresses, or that they earn such a low hourly salary, relying solely on tips to survive.
(no subject) - whiteeye - Apr. 5th, 2016 02:00 pm (UTC) - Expand
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(no subject) - selfmade - Apr. 5th, 2016 02:48 pm (UTC) - Expand
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andrey_kaminsky
Apr. 5th, 2016 01:50 pm (UTC)
Никогда не жили хорошо, нечего и начинать:)
Several times I had a talk on the topic service with the owners of small hotels. All of them loved the russian tourists because they are undemanding. For example, a Swede smiles more wide smile, uses more polite figures of speech, but when he receives a letter from booking.com with the request to assess the hotel, the smile leaves face the Swede. If he was unhappy with anything, he fucks the hotel and its owner hard.
Russian mostly unfamiliar with really good service, so they are not so picky.
peacetraveler22
Apr. 5th, 2016 01:52 pm (UTC)
Re: Никогда не жили хорошо, нечего и начинать:)
Sure, that's why nothing ever changes there, or changes very slowly. :) If you don't expect or demand good service, what's the motivation to deliver it? I write both good and bad reviews on TripAdvisor.com. Most people write only when they have complaints. :)
leo_sosnine
Apr. 5th, 2016 01:58 pm (UTC)
I support your way of reacting to such a situation and no tips, of course. I was aware of the first meaning of the word, but not the second.
peacetraveler22
Apr. 5th, 2016 02:22 pm (UTC)
Great minds think alike. :)
procurator0
Apr. 5th, 2016 02:01 pm (UTC)
what Hooters was not hiring?oh well, their loss (and ours).
peacetraveler22
Apr. 5th, 2016 02:23 pm (UTC)
What a nightmare those Hooters' waitress uniforms are! :)) I don't like my legs, so would never wear booty shorts like that, at any age. In fact, I never wear shorts at all.
maksipes
Apr. 5th, 2016 02:26 pm (UTC)
o man. you could just leave this shitty place. to vote by your legs, as we say. but, on the other hand, i can't see here any reasons to be angry on them. She was just talking on the phone, everyone does it, especially at the work. listen, I wrote all my comments here during the work time. and who are you guys to blame me?!
peacetraveler22
Apr. 5th, 2016 02:29 pm (UTC)
But you're sitting at a desk, right? I also constantly write comments to readers, respond to messages, etc. at work, but I'm not in the retail service sector like a waitress or store clerk. There's a difference. I'm communicating with clients virtually, not in person. Actually, I spend way too much time with readers during work hours, but it's more interesting than legal work. :)
(no subject) - maksipes - Apr. 5th, 2016 02:40 pm (UTC) - Expand
(no subject) - peacetraveler22 - Apr. 5th, 2016 02:41 pm (UTC) - Expand
krasnogorr
Apr. 5th, 2016 02:32 pm (UTC)
Я сам 8 лет в этой сфере отработал ))))
peacetraveler22
Apr. 5th, 2016 02:33 pm (UTC)
Ты официанта?
(no subject) - krasnogorr - Apr. 5th, 2016 02:37 pm (UTC) - Expand
(no subject) - peacetraveler22 - Apr. 5th, 2016 02:40 pm (UTC) - Expand
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qi_tronic
Apr. 5th, 2016 02:42 pm (UTC)
I would leave no tips.

Generally, I don't like diners with waiters for several reasons.
First, I do not like to sit and wait.
Second, I do not like to serve and be served. I feel very strange when I sit and somebody brings and takes plates, takes used napkins (especially that!) and I any other way intereferes with space around me.
I like when I take food first then find a place and eat.
Third, I do not like noise, many people around me, and smell of food all around :)
peacetraveler22
Apr. 5th, 2016 02:44 pm (UTC)
You don't expect your wife to serve you? I'm shocked. :)) I don't like extremely noisy places, and unfortunately where I work in the city, it's very hard to find a place to have happy hour drinks or a meal where you don't have to shout to hear each other. That's why I rarely go out, and I just don't like to be surrounded by so many humans at once. :)
(no subject) - qi_tronic - Apr. 5th, 2016 02:55 pm (UTC) - Expand
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pin_gwin
Apr. 5th, 2016 03:03 pm (UTC)
No tips for bad service. In some cases I would call supervisor. BBB or Yelp complaints may work too.
Recently we were in Casa Bonita place in Denver. It's very busy, noisy and crowded by children. For that case they have a little pole with a red flag. If you need something, you slide the flag up, and a waiter comes immediately. I think this is ideal solution for any eatery.
peacetraveler22
Apr. 5th, 2016 03:35 pm (UTC)
It's an excellent idea about the flag pole! Functional, and something fun for the kids, but I've never seen something like that here. I definitely tip according to service level, but I've never left no tip.
(no subject) - pin_gwin - Apr. 5th, 2016 06:11 pm (UTC) - Expand
(no subject) - peacetraveler22 - Apr. 5th, 2016 07:06 pm (UTC) - Expand
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perycalypsis
Apr. 5th, 2016 03:21 pm (UTC)
Meanwhile a low maintenance Russian millionaire Mr. Lesin went to a liquor store in Washington and returned with alcohol to the hotel where he was staying, the Dupont Circle Hotel. The loaf of bred was already in the hotel number.
peacetraveler22
Apr. 5th, 2016 03:36 pm (UTC)
I wonder if he knows that he's staying in a totally gay area of the city, frequented by homosexuals? :) Does this violate some Russian gay propaganda law? :))
seadevil001
Apr. 5th, 2016 03:27 pm (UTC)
Do you know that supposedly another word for joint is joystick? And in the Russian it is kosyak. Which officially mean school of fish or door/window frame. Unofficially it is mean also mistake/error of judgement.
peacetraveler22
Apr. 5th, 2016 03:37 pm (UTC)
Joystick? Never heard that it's used as a substitute for joint. :)
sun_jr
Apr. 5th, 2016 03:32 pm (UTC)

Why just don't leave couple dollars tips in dimes or nickels or even pennies? This is more than just not giving tips, this is rather insult when you are completely not satisfied with service. It also probably will leave waiter pissed off.

peacetraveler22
Apr. 5th, 2016 03:38 pm (UTC)
Tips in pennies? It's definitely an insult! But I've never done this, I always leave at least one or two dollars. Plus, I don't want to overtly offend servers in restaurants where I frequently eat. I've worked in a kitchen before, you know sometimes people become angry and do strange things while preparing the food. Don't want spit or something more vile mixed in with my rice. :))
(Deleted comment)
peacetraveler22
Apr. 5th, 2016 03:39 pm (UTC)
What's wrong with IHOP? :) They have tasty breakfasts, but I prefer Bob Evans personally. Not sure if they have them in your area, but you can find them all over the East Coast.
(Deleted comment)
(no subject) - peacetraveler22 - Apr. 5th, 2016 04:18 pm (UTC) - Expand
kichiro_sora
Apr. 5th, 2016 03:50 pm (UTC)
I would not argue. Arguing with waitress or trying to teach them obvious things - is not productive. I would not tip anything and would not go to that place again if possible. If not - I'd surely refused that waitress again.

Smart managers just collect the phones when people working. Yes. Collect them in a box. That's the only way you can make sure that young people won't be on their phone constantly. Daughter of my friend works for non-chain establishment (brewery) and they throw their phones in a box when they start shift. You can retrieve it when you are on a break.
peacetraveler22
Apr. 5th, 2016 04:20 pm (UTC)
It's an excellent idea to take the phones away from these young workers who have such a sense of self-entitlement. :)) This is a problem with the younger generations. But she was older and on a land line, so it would not have solved this particular situation.
(no subject) - kichiro_sora - Apr. 5th, 2016 05:07 pm (UTC) - Expand
aavenger
Apr. 5th, 2016 03:54 pm (UTC)
I would try to bring the gal to order with interfering in her conversation without any hesitation. No reaction would simply make me up and out :)))
peacetraveler22
Apr. 5th, 2016 05:15 pm (UTC)
What would you say when you approach her? Just curious. :)) You're brave enough to confront an overly emotional woman in a fight with her man? Btw, absolutely everyone has warned me that in Georgia almost nothing runs on schedule or in an expedient manner. Georgians are too busy relaxing or eating. :)) But on holiday, it doesn't matter as much because I'm so relaxed.
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